Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Reading Comprehension
Reading work-related information.
Repairing
Repairing machines or systems using the right tools.
Active Listening
Listening to others, not interrupting, and asking good questions.
Quality Control Analysis
Testing how well a product or service works.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Time Management
Managing your time and the time of other people.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Equipment Maintenance
Planning and doing the basic maintenance on equipment.
Troubleshooting
Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Operations Monitoring
Watching gauges, dials, or display screens to make sure a machine is working.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
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